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Fiona-dcbs's avatar
Fiona-dcbs
Partner
4 hours ago

SEND PAYROLL INFORMATION TO THE ATO ERROR

Can anyone help me please. I am trying to post an employee termination via myob accountright plus and keep coming up with this error message

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4b0a310d-a4d3-41a8-9ce2-2a22ebb830b7.

 

Why??????

This also stopping me from lodging this staff members Finalisation...........

1 Reply

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    37 minutes ago

    Hi Fiona-dcbs ,

    Thank you for your detailed post and screenshot. To troubleshoot, I recommend clearing your AccountRight cache to prevent software discrepancies. Additionally, clear your browser's cache and history, or try logging in from a different browser.

    Please let me know if this resolves the issue for you.

    Regards,
    Earl