Forum Discussion

Member

20 days ago

Solved

Payroll error

An employee that has left our business was mistakenly paid their usual wage. This was processed through the bank. They have since returned the payment to our bank account. I do not know how to rectify this problem in MYOB. I cannot adjust in a future payroll payment as they will not receive any further payments. Also, how do we rectify in STP notifications?

Princess_R
20 days ago
Hi Pharlap1,

Thanks for following up. I’d say the easiest way is usually to reverse the processed pay for that employee, then send an update event so the YTD totals refresh properly in STP. That should bring the payroll figures and the STP figures back into line.

Cheers,

Princess

3 Replies

Genreve_S
MYOB Moderator
20 days ago
Hi Pharlap1,

You can definitely record the returned wage through your file. If the pay has already gone through the bank and the employee has already paid the money back, you’d usually correct this with an adjustment pay rather than deleting the original pay.

If the money hasn’t actually left the bank yet, open the pay and check the STP status:

Rejected or Not Sent = you can delete it

Sent, Accepted or Accepted with errors = you’ll need to reverse it and send the update to the ATO

Because this employee has already left and won’t be paid again, the adjustment may need to be done as an unscheduled pay.

This help article walks through the steps: https://www.myob.com/au/support/myob-business/payroll/processing-your-payroll/fixing-a-pay?productview=Browser

Regards,

Genreve
Pharlap1
Member
20 days ago
So, if I make the adjustment as an unscheduled pay, do I just submit as a negative amount?
Princess_R
MYOB Moderator
20 days ago
Hi Pharlap1,

Thanks for following up. I’d say the easiest way is usually to reverse the processed pay for that employee, then send an update event so the YTD totals refresh properly in STP. That should bring the payroll figures and the STP figures back into line.

Cheers,

Princess