Payroll payment errors

Hi Celia,

Thank you for your response.

That is not the problem, please see attached Linked Accounts for Accounts & Banking and Payroll.

The payrun is automatiaclly recording the payment to Electronic Payment (all employees are setup as Cheque) and the actual payments are paid using Spend Money.

Any advice would be greatly appreciated.

Kind regards

Fiona

I am still getting double up of payroll please see attached.

This is a clients file I do not process the payruns.

This issue only started occurring after the upgrade to MYOB Business.

Any help would be greatly appreciated.

FionaB  did you find a resolution to this error, I have the same problem!

RUNCO, No I did not

Hi ALl,

Thanks for your posts.

A temporary solution for this problem involves deleting those transactions first to prevent them from duplicating during reconciliation. If you haven't used the Spend Money feature, you can navigate to Banking > Prepare electronic payments window > Select Payment type as Pay Employees. From there, choose the correct Transactions from and Transactions to dates, along with the Account. Once the payroll transactions appear, tick them, and then click on Download bank file to clear the Prepare electronic payments window. For more information, please refer to this help article. Making electronic payments

Feel free to post again, we're happy to help!
Regards,
Earl

Hi thanks for your reply, when you say " deleting those transactions first " are you reffering to the transactions I made via payroll? This has implications with my IRD reporting as my paye, kiwisaver etc info has already been sent and filed.  Can we take a couple of steps back? Is the method I explained in my first post ( enter pay via payroll , code in the bank transactions as wages expense account) no longer the correct way to process payroll? As I mentioned I dont use bank file I pay my employees manualy into their bank account.

Under 'Making Electronic payments'  the advice is " let MYOB know that you're going to process the payment electronically. Just make sure you've entered your suppliers' and employees' bank account details into MYOB."

I have setup my employees bank accounts under their employee profile, it says to notify Myob that you are paying electronicaly , does this mean bank file or direct credit ( bank transfer) , Im confused about this process, is this replacing the old way I did my pay run? I have unchecked my employees from paying via bank file as this was seding the wages to an electronic clearing account. If this process changed after the move from Essentials to bussiness their was no information about this in the change over notes.

This has got me so confused. Why are the payments doubling up in the Bank Reconcilliation, this did not accur in Essentials. I would appreciate if someone could explain why this is happening and what needs to be changed in Settings to cease the problem. 

Hi FionaB,

Thanks for your post.

To check if those transactions are duplicate, you can go to Banking > Find transactions > Debits and credits and then filter the date > Once the transactions are showing up, you can click reference number of the transaction. If you were able to identify that it is a duplicate transaction, you can then click the 'Delete' button.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen