PAYROLL error SBR;GEN.AITH.006
We have been using STP without any problems. Nothing has changed with the relative information, but now receiving error message (ATO error code: SBR.GEN.AUTH.006). We have checked all relative information - nothing has changed. Reports have been lodged with ATO up until 4 weeks ago . ATO advise to contact MYOB. We have tried to resolve this issue by "Send update event" this has only made things worse.
ANy advice?
Hi Robert-NSW - thanks for your post.
I found this info in this help topic:
You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.
If you haven't notified the ATO...
- Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- If prompted, sign in using your MYOB account details (email address and password).
- Click the ATO settings tab.
- Note down your Software ID.
- Notify the ATO you're using MYOB for payroll reporting by either:
- phoning the ATO on 1300 852 232, or
- using Access Manager to notify the ATO of a hosted SBR software service.
If you have notified the ATO...
Check your ATO settings and update Single Touch Payroll details if necessary.
- Go to the Payroll command centre and click Payroll reporting.
- Click Payroll Reporting Centre.
- If prompted, sign in with your MYOB account details.
- Click the ATO settings tab.
- Check the ABN.
- If the ABN is incorrect click Edit STP business details (near the bottom of the screen).
- Follow the prompts to set up Single Touch Payroll again.
Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.
If the issue persists, get in touch with our team.
I hope this helps!
Adrian
