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Pharlap1's avatar
Pharlap1
Member
1 month ago
Solved

Payroll error

An employee that has left our business was mistakenly paid their usual wage. This was processed through the bank. They have since returned the payment to our bank account. I do not know how to rectif...
  • Princess_R's avatar
    Princess_R
    1 month ago

    Hi Pharlap1,

     

    Thanks for following up. I’d say the easiest way is usually to reverse the processed pay for that employee, then send an update event so the YTD totals refresh properly in STP. That should bring the payroll figures and the STP figures back into line.

     

    Cheers,

    Princess

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 month ago

Hi Pharlap1,

 

You can definitely record the returned wage through your file. If the pay has already gone through the bank and the employee has already paid the money back, you’d usually correct this with an adjustment pay rather than deleting the original pay.

 

If the money hasn’t actually left the bank yet, open the pay and check the STP status:

  • Rejected or Not Sent = you can delete it
  • Sent, Accepted or Accepted with errors = you’ll need to reverse it and send the update to the ATO

Because this employee has already left and won’t be paid again, the adjustment may need to be done as an unscheduled pay.

 

This help article walks through the steps: https://www.myob.com/au/support/myob-business/payroll/processing-your-payroll/fixing-a-pay?productview=Browser

 

Regards,

Genreve

  • Pharlap1's avatar
    Pharlap1
    Member
    1 month ago

    So, if I make the adjustment as an unscheduled pay, do I just submit as a negative amount?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      1 month ago

      Hi Pharlap1,

       

      Thanks for following up. I’d say the easiest way is usually to reverse the processed pay for that employee, then send an update event so the YTD totals refresh properly in STP. That should bring the payroll figures and the STP figures back into line.

       

      Cheers,

      Princess

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