Forum Discussion

AndrewAiello's avatar
AndrewAiello
Contributing Partner
11 months ago
Solved

Single Touch Payroll 403 Forbidden error when sending to ATO

Hi,   A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.   I saw some other issues related to AccountEdge where the STP c...
  • Bridie_M_MYOB's avatar
    Bridie_M_MYOB
    11 months ago

    Hi Andrew, 

     

    Thank you for your post, 

     

    You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired. 

     

    You can find the upgrade here:
    https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles 

    Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

AndrewAiello's avatar
AndrewAiello
Contributing Partner
11 months ago

Hi Bridie,

 

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

 

Kind regards,

 

Andrew

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi, AndrewAiello 

     

    Thanks for updating us about this. 

     

    We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

     

    Best regards,

    Doreen