KTWilliams
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Re: Serious concern regarding unallocating payments from Sales Invoicesc
Hi Genreve, Thank you for your reply, but unfortunately this doesn't address the problem I'm actually having - which is nothing whatsoever to do with receiving online payments. I will try to explain again: 1) When a received payment (deposit) in the Bank Transactions feed is allocated to a Sales Invoice, it creates a Customer Payment Transaction against that invoice (eg CP003546). 2) If that received payment is then UNallocated via the Bank Transactions feed (eg such as you would do if that payment was misallocated automatically by MYOB or through human error), the payment in the Bank Transactions feed shows as being unallocated, as you would expect. However… 3) Unallocating the payment via the Bank Transactions feeddoes NOT delete the Customer Payment transaction against that invoice which was created when the allocation was originally made. 4) Thecontinued existence of this Customer Payment transaction means that the invoice that the payment was originally allocated tocontinues to show as being paid - even though there’s no ACTUAL payment behind it. 5) Is there a way to check whether each Customer Payment transaction is connected to a REAL payment (deposit) in the Bank Transaction feed - or if it is just an artefact left behind from unallocating a payment? This is what we need to be able to do, in order to check for errors caused by the above.Otherwise,the issue could mean that we think we’ve been paid for invoices in the system (because they APPEAR to be paid), when we actually haven’t.Serious concern regarding unallocating payments from Sales Invoicesc
When unallocating a customer payment in MYOB via the Bank transactions feed (for example if the payment was misallocated automatically, or allocated to the wrong invoice) - this does not delete the Customer Payment transaction against that invoice which was created when the allocation was made. Unless the Customer Payment transaction is manually deleted, the invoice to which that payment was wrongly allocated to will still appear to have been paid... and (as far as I can tell) there's no easy way of checking which Customer Payment transactions are or are not linked to actual received payments from the Bank transactions feed. If you don't know that this happens, you could end up with a whole bunch of invoices which *appear* to be paid, but actually aren't. This strikes me as a serious problem.206Views0likes3Comments