PPP2620
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Joined 4 years ago
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Invoice Activity Showing Future Reminders Despite Reminders Being Disabled
Hi, I’ve noticed a recent change in the Invoice Activity view, which overall is a positive update — the additional detail and revised format aren’t an issue. However, there is one concern I need clarity on before this becomes a problem. The activity log is now showing future invoice reminders scheduled to be sent, even though: Invoice reminders are disabled on my account They have never been enabled I’ve removed all optional reminders, leaving only the mandatory default reminder Most of our invoices are prepaid, with the balance due immediately Despite this, every invoice is still showing a future reminder as an upcoming activity. My concern is not the display itself, but whether this indicates that reminders may actually be sent automatically, despite reminders being disabled in settings. I want to ensure that no reminder emails will be sent to customers unexpectedly. Could you please confirm: Whether these “future reminder” entries are purely informational and will not trigger emails, and If there is a way to completely disable reminders, including the default reminder, so that no future reminder activity appears at all At the moment, the settings indicate reminders are turned off, but the activity log suggests otherwise, which is confusing and potentially risky from a customer-communication perspective. I’d appreciate clarification and guidance on how to fully suppress reminders so there’s no chance of them being sent. Thank you,Network Request Failed
MYOB Document Upload Failure Date/Time of Issue: 24/9/25 21:25 Issue Summary: When attempting to upload documents into MYOB, the system repeatedly displays the error: “Network request failed.” Steps Taken / Observations: Attempted uploads in two separate MYOB instances (two different logins) – issue persists in both. Tried both drag-and-drop method and browse-to-upload – same error occurs. Tested on a stable internet connection (other online services and applications working normally). System and network rebooted – no change. Issue is repeatable, not a one-off. Environment: Internet connection: confirmed stable Devices tested: Laptop Chrome & Edge Instances affected: Two separate MYOB logins Impact: Unable to upload required documents into MYOB. This is blocking normal workflow across multiple logins.425Views6likes12CommentsRe: Bill Numbers Changing
Could you please advise when the issue with invoice numbers changing upon opening invoices will be resolved? Invoice numbers should remain fixed once issued. This problem is causing significant additional administrative work for my business. Considering the fees we pay for MYOB, it's unacceptable that the system is creating more work instead of streamlining operations. This also raises serious concerns regarding compliance. In the event of an ATO audit, unexplained gaps or changes in invoice numbers could become a major issue. Please confirm if this issue is known and being addressed, and when a fix can be expected.Bill Numbers Changing
I am reviewing all bills under Purchases prior to finalising BAS and have found that the bill numbers are changing. When I open a bill, review it (without making any changes), then select save than cancel, the bill number is changing to the next available number. However, if I cancel out without saving, the number appears to remain unchanged. I have tested this in two different instances of the program, and it is happening in both. If I attempt to manually change the bill number back to the original number, I receive the following message: "There is a payment recorded against this bill. Are you sure you want to save the changes?"143Views1like5CommentsRe: AccountRight and MYOB Business outage
I am writing to express my extreme dissatisfaction with the ongoing downtime of the MYOB service which has now exceeded 20 hours. This extended period of inaccessibility has severely impacted our ability to conduct essential business operations and, as you can appreciate, the ramifications of such an outage are significant and far-reaching. It is particularly concerning that there seems to be no backup or disaster recovery servers in place to address issues like this. In today's digital age, it is a standard practice to have contingency plans and backup systems to ensure continuity of service. It is highly disappointing and concerning that neither MYOB nor the cloud server provider appear to have these essential safeguards in place. Additionally, the lack of communication from MYOB during this crisis has been extremely frustrating. As a paying customer, I believe we are entitled to timely updates regarding the status of the service, the nature of the issue, and the expected time frame for resolution. Unfortunately, we have not received any communication from MYOB, which is a stark example of poor customer service. I understand that technical issues can arise, but the lack of preparedness and communication from MYOB is unacceptable. I strongly urge you to address these concerns as a matter of priority and provide your customers with a detailed update on the situation and the steps being taken to rectify it.5.3KViews14likes0Comments