SueB1962
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Re: MYOB Secure Invoicing Upgrade: update and Summary 11/03
Thanks for the heads up about this. I've just gone in and individually changed 53 invoices! Most of our invoices are 30 days from EOM so I had to check the ones that were still open. Luckily only one new customer that was invoiced just before the change and paid online before I've checked the old open invoices has copped a $72.00 fee. I'll contact him and refund him and be down $72.00 on that job!!312Views1like2CommentsRe: MYOB Secure Invoicing Upgrade: update and Summary 11/03
First rule of Customer Service - don't criticize an angry customer. We're all extremely annoyed about this online payment bs and being blocked from emailing invoices out of the system. Our beneficial partners sent their identification through before the cut off date given - the last one on 20/3 with date required by 21/3 and I can't email invoices today 24/3. I've been prompted to lodge a Financial Services request which I've done. Now wondering how long it will take to resolve and deciding if I should waste an hour on hold and call MYOB. I have about 20 invoices to send to day with the average cost each of several thousands of dollars. The one I've done so far is $4005.10. If the customer pays online then we'll be hit with a 1.8% fee of $72.00. There is no way we would pass that on to our customers. We will be opting out.188Views5likes1Comment