Abbwell
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Joined 3 years ago
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Re: Invoice App
I am frustrated that this has still not been resolved. I wasted over 45 minutes of my life with the MYOB Technical Support team this morning and they had no idea that this was even a thing. No matter how many times I tried to explain to the support person that it is an issue with the app, she continually wanted to log in via team viewer to my desktop app to screenshot the error code. I explained to her numerous times that it had NOTHING to do with the desktop app, it was the mobile Invoicing app that simply crashes when attempting to open. Finally being totally frustrated with their lack of knowledge I recommended that they google "MYOB Invoice App not working with Samsung 24" to become aware of the issue so that they may provide some meaningful advise to other customers with the same issue (surely I am not the only MYOB user with a Samsung 24). As this has now been an issue for some 4-5 months and there has been no resolution, I find this very poor service considering I pay on excess of $340 per month for MYOB licences.79Views0likes0CommentsInvoices when emailed not always including attached PDF file
When we send invoices via email, despite my email preferences set to include a PDF file with each email, sometimes this works and other times not. Surely this would be consistent??? I have now tested this by including myself in the email field and can confirm that this does not always work. This is a serious problem in todays world where may people will not click on links no matter who it appears to be from when the PDF is missing. Help please555Views2likes1Comment