ContributionsMost RecentMost LikesSolutionsRe: Restoring Company File - Error Message when uploading Company File Hi Doreen_P, The problem is resolved, but it involves a new message. It indicates that another user is currently using the file. When I acknowledge this message that user will be logged out, the restore process continues and completes. The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore. Re: Restoring Company File - Error Message when uploading Company File Hi Isaiah, That's the process I've been using and when the error/s come up. Restoring Company File - Error Message when uploading Company File Hi, since moving to AR 2023.4, I've been unable to restore my MYOB file online. I get either: 1. The connection to the server was lost. Please check that the serve is on and connected to the network 2. Unable to restore I've checked that the Windows 'shares' have been created correctly and they have: https://help.myob.com/wiki/display/ar/AccountRight+library+service+issues#expand-5ChecktheWindowsshares Also my Internet connection is working fine. Is this a known problem or is it just me? Thanks for your time in this matter, RobL Solved