ContributionsMost RecentMost LikesSolutionsRe: Can't open a file as saying it is backing up Hi Genreve, It hasn't worked, it's still saying it's backing up. I'll go through support via MyAccount. File stuck in Back Up I can not open a file due to it saying: Backup in progress This company file is currently backing up. You can sign ion once backup is complete. The file is still stuck in backing up. Can someone please help. Thanks Jo SolvedRe: Can't open a file as saying it is backing up Hi, I've got the same message today while trying to log in. Backup in progress You can sign in once the backup is complete Regards, Jo Re: Two companies with the same Serial Number & ID number Hi Clover, No, it is a different Serial number than you are referring to. The companies in question have the same Serial Number & same ID but are two completely different entities which is why we didn't want to proceed with attempting any upgrade in case they overwrote each other. MYOB has been in contact with me since posting my query and we are sending them both files as it appears the data they are holding on our companies is incorrect e.g the file we did upgrade to the Cloud they can not locate, but they have the company details of the file we haven't upgraded - the ID number is the issue. Hopefully they can change the ID number as that would seem like the easy fix?? Thanks Jo Two companies with the same Serial Number & ID number Hello, We have just transferred our company files over to the cloud but came across two companies that have the same serial number & ID number which apparently isn't possible. They can not locate the file we did transfer to the cloud and only have details of the company we are trying to put on the cloud - we can see both and are working in them. We are unsure of what to do as we need them all to be on the cloud, can anyone please assist? Thank you Jo Balance Sheet/P& L in originating currency Hi, When we were looking at getting the new AccountRight Premier we were told that you could run reports in the originating currency but I cannot see how to do this. Looking in the forums I'm getting the impression that this was not available in 2020 but was in the planning process for future updates, can someone please advise? We are needing the P&L and Balance Sheet in originating currency. Thank you Jo Re: Balance Sheet/P& L in originating currency Hi Komal, The business deals in Foreign Currency investments and Stock so we aren’t importing or exporting items. If we can't run B/sheet in originating currency are there other reports that we can run to show our bank accounts or specific account codes in originating currency, or can we only see this if we click on each individual code? Also, can you run a report for unrealised gains/losses for bank accounts? We are entering the exchange rate monthly but want to enter the FYE Average rate, from the ATO website, and use that to see any gains/losses. Is this possible? I saw online that you could run a report but think it may have been from an older MYOB version as I can not see the option steps for Unrealised Gain/Loss report. Thanks Jo Re: Bank Account Currency Thank you, I ended up deleted them all and re-entering. Bank Account Currency Hi, I have been setting up the List of Accounts in our new AccountRight Premier, switched option to multi currency, then discovered my bank accounts are all in AUD but I need to have them in USD, CHF and AUD. Is there any way I can change them as the dropdown box is greyed out? I called MYOB and they said there is but they are having computer issues and cannot send me the link that explains how to do it - they also wouldn't transfer me to anyone else that could talk me through it. Hoping someone can please help. Thanks Jo SolvedRe: Pre purchase questions for AccountRight Premier purchase Just another question please....... When entering out opening balances do we enter the figures via a journal in the original currency with an exchange rate so that it will report in AUD or do we need to somehow need to enter both currencies without an exchange rate? Is it correct that we can opt for local or original currency when running reports? Thanks in advance.