ContributionsMost RecentMost LikesSolutionsRe: URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour Hi Komal I tried to process payroll as per your advice. Unfortunately, it failed again & have to restore from backup. Very disappointed due to lack of response from MYOB support since 9am. Still waiting on the phone since 2.10 pm (3 hrs + 1 hr this morning) I note that this problem occurred a year ago. Still don't know when this matter will be resolved so that our employees can be paid. Re: URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour We are still waiting for MYOB support to advise if network/platform is working before we 'record' payroll. If no connection, we will lose the batch of 168+ employees & need to restore from backup again. Try to avoid this. Have been waiting on the phone with MYOB since 2.10 pm (nearly 2.5 hours now) Would someone please tell us what we should do? Our employees are desparate to be paid. Re: URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour I just got off the phone with support & they informed me that there is an issue with the network & we wait until MYOB contact us before we record. Re: URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour company file ID 4 Re: URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour Hi Komal, 4110. I am waiting for MYOB to finish restore from backup because I didn't know there was an issue. Will provide details shortly Selina URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour We need help your help urgently, otherwise nearly 200 employees won't get paid