ContributionsMost RecentMost LikesSolutionsRe: Encountering usability situations PDF - Like I said before, the invoice doesn't actually come up on my screen. The option you show (in the picture) does not come up on my screen! The jobs feature is useless to me. I have setup a list of items, which relate to my Building jobs. My items list hasn't changed for years, no need to. They are relevant for most clients. Easy and simple. MYOB upgrade has made my simple work way more complicated, changed my complete setup. I have simply used your feature to do my work. Now you have deleted my work! I need this function changed back. Re: Encountering usability situations PDF: when I click "view PDF" it doesn't actually show the PDF, it gives me option to export, then it creates the bad file names. I have to go to the download file to get the badly named file. That pic you showed doesn't come up. How hard is it for MYOB to correct name the invoice when exported? Like it used to! Programers made a mistake. Please fix it. Invoices: my Accountant wants "accounts" set for each client. That's how I've set up my Business and Accounts. I track my jobs by using the Accounts. What you're suggesting won't work for me. I don't have the time to restructure everything. Why would I, the old way works perfectly. MYOB has locked the item function, I need it back please. Negative line: that worked, thanks. Re: Encountering usability situations I am very frustrated with this upgrade. I love upgrades that improve a product. Yes, some of the MYOB upgrades are improvements, but some are useless, theyu have taken away good features. Why change something that isn't broken? Very frustrating. Invoices: Where is this "download PDF" button? I only have "view PDF" Invoices:"Services and Items" I used to use Item, Description, Account, etc I'm a Builder. I have multiple items relating to multiple clients (Item) Demolition, (Description) Walls and roof, (Account) select client Now I have to have a seperate demolition for every client. The Item is now fixed to the Account. Now I have to use "service" invoices. They aren't descriptive enough for my invoices. Very fruastrating. Bills: I can't do a credit anymore. I can only use a "discount". Again, I'm a builder, buying and returning materials. I used to be able to do a negative $ item (returned item), as long as the total bill was a positive $ number. eg line 1: Timber bought $400, line 2: timber returned -$34 total bill $366 Can't do that anymore. Now have to work out what discount to put on the $400 to get to the $366. Why? I'm happy to be wrong. Encountering usability situations This update is terrible - crashes all the time. "sorry, something went wrong" - changed invoice layout. Can't change it back. - changed invoice file names. There is no naming option when "view PDF". - billing items: can't change the account That's what's wrong so far. I'm sure I'll have more!!!