Wilhelm101
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Joined 3 years ago
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Re: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
I wish I realised the setting could be switched off. I just changed software after not being able to get through to myob on the phone. Had a hard deadline with my accountant. Problem with mine was only when the deposit figure differed from the invoice amount. It wouldnt be an issue if it just didnt match. But matching to the invoice figure AND registering the real transaction took me hours to figure out what was going on as a new user.635Views1like0CommentsRe: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
Thanks I've switched software as it was tax time and I waited on hold for 3 hours to talk to someone about it at the time - was quicker to move to a different product. I could not find a solution other than to switch off auto match. This should be disabled by default if its going to introduce errors I had to spend two days manually reconciling to figure out what was going on.607Views0likes0CommentsRe: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
I had a similar issue where it marked the invoice as paid and the invoice was linked to a payment recieved but the actual payment came through as a seperate transaction creating a duplicates. I could not figure out how to delete the duplicate and after 2 hours on hold I've switched to xero, because my wife was already using that platform. You dont need this kind of BS at tax time.1.6KViews1like4Comments