ContributionsMost RecentMost LikesSolutionsRe: Changing the Customer on an Invoice I absolutely agree, it is totally a pain in the backside! Re: Emails not reaching Customers - Time Billing format Hi Hannah, My last comment literally said, that is what i currently do - and it doesn't work. I send two batches, one lot of emails in time billing and then a second batch in item. But this doesn't resolve the issue. Re: Emails not reaching Customers - Time Billing format HI There, This is exactly the process we follow. We send them in two batches, time billing and item - seperately. If I go back into the invoice and email it directly they often receive it. Thanks Emails not reaching Customers - Time Billing format Hi All, Our AccountRight system has been giving us greif since we moved to using the time billing. We use the item format and the time billing format. Every time we bulk email the invoices the customers with time billing invoices are emailing to say they have not received them, only the items format invoices. Every month we are getting customers missing invoices, we are finding time billing invoices are not getting paid properly as customer are not receiving them on time. Its a serious issue. Any resolution please? We are using Microsoft Outlook as our email provider. Thank you,