saintjohnny
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Joined 2 years ago
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Re: Data protection is our top priority
Seriously, are you people goddammed joking!!! "You should never share any confidential information, such as your account information and/or your or your employees' personal details." YOUR BLOODY WORDS INDEED!!! I and many others have complained about erronous invoices appearing before our clients with totally different and confidential details on them, including false payment details. This has been going on since at least June 2022. I have sent you copies of the original invoices and the received ones last year and have heard absolutely nothing from MYOB about resolution other than a complaint number forwarded to you by the seemingly AI person called "Doreen". Next stop will be the Australian Information Commissoner. You have no right to allow other people's private details and possibly fraudulent banking details to be sent to my clients.451Views0likes1CommentRe: Wrong invoice sent to client continuing.
Hi Suzanne It's been going on since at least last October according to other threads. MYOB contacted me via a private message yesterday and asked for details which I provided. No response from them yet but I hope they give you the same opportunity. One of the other "similar" threads provides a link to register a complaint with the financial regulator. If I don't get a reasonable response before long, I intend to report MYOB for privacy breaches and change to another company. After all...... I will "Mind Your (my) Own Business".852Views1like17CommentsWrong invoice sent to client continuing.
MYOB has inappropriately closed the thread on this matter still without resolution. Threads should not be closed until the issues are fixed. As recently as yesterday (15th December 2023) it was still occurring with details on pdf invoices received by clients bearing no relation to what was sent and those company/address details being non-existent on my contact list. MYOB security is bloody disgraceful and we should not have to pay our monthly subscription whilst it continues. Fix the bloody thing please, it is causing my business embarassment and it is only with their attention to detail that their payment did not go into the never never. You have known about this issue for some months now!!915Views5likes24CommentsRe: Topic has been closed with no answer posted - Confirm reminder emails have been sent
Hello again Cecilia The emails relating to the sending out of the original invoices some time ago appear in the Activity section at the bottom. However, I have asked a number of these contacts and they say they have received a recent reminder (which includes a link to the invoice) but there is no record of this appearing in the Activity section for any of them. Consequently I have no record of the dispatch of the reminders unless I contact the recipient directly which is a bit embarassing. Please look into this again. Regards John458Views0likes2Comments