schryan
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Joined 13 years ago
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GL Journals not recording
Please fix the issue with GL Journals not recording (per below). See attached I've been using AccountRight msi (offline version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves:- backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter20Views0likes1CommentGeneral Journals Not Saving
I've been using AccountRight msi (offline desktop version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter7Views0likes0CommentsError when Exporting to Excel
I’m using AccountRight 2022.8 on Windows 11 virtual machine (using Parallels) and attempting to export a few reports to Excel. On selecting the report (e.g. Profit & Loss Statement) and applying the required filters, I click “Export to Excel” and a pop-up appears which says "Error" and provides the following path:- C:\Users\Public\Documents\MYOB\AccountRight\2022.8\Reports\Spreadsheet The error pop-up says nothing else (see attached screenshot). I have confirmed that the above folder path exists in my Windows 11 folder structure. I have attempted the above with numerous other reports and receive the same error. Is someone able to please assist in rectifying this so I’m able to export data to Excel. ThanksSolvedRe: ACCOUNTS LIST TOTALS WONT ADD UP CORRECTLY
Hi Gavin. Thanks for your reply and appreciate your suggestions. I've managed to restore an earlier version of the file and I'm in the middle of reconstructing it (had the sense to take a backup at an earlier stage). Fortunately, only 2-3 hours of re-work (not days). Quite frustrating and astounding that a bug like this exists. Regards, Peter451Views0likes1CommentRe: ACCOUNTS LIST TOTALS WONT ADD UP CORRECTLY
Hi Celia. Thanks for your reply. The issue may have been triggered by accounts that I removed. However, I removed these after I re-assigned "$0.00" to the Opening Balance field for each. Please note that:- 1. the GL trial balance is in balance; 2. the balance sheet balances; 3. there is no "Historical Balancing" amount and; 4. all required accounts exist. I'm an accountant and understand the implications of deleting an account which has any activity or an opening balance. Myob doesn't permit you to delete an account with non-zero amounts. This is definitely a bug in Myob's ability to relcalulate the rolled-up amount. I find interesting the reply in this thread posted by gavin12345 and supportive of what I've uncovered. Regards, Peter426Views0likes0CommentsACCOUNTS LIST TOTALS WONT ADD UP CORRECTLY
I've created a new company and am progressively setting-up accounts. As I'm doing this, I'm entering opening balances for Equity accounts. After some deliberation, I've moved account numbers around a bit to better reflect the structure I'm after. What's resulted is that the grand total of the "Equity" amount does not add to the respective "child" accounts which roll-up to the Equity total. I now have a total Equity amount of $1,513,518.61 for which child accounts add to $68,996.13. I have attempted to rectify this by removing the opening balances previously entered in the child accounts (now $0.00 for all). I have also moved accounts up/down in the hierarchy as suggested in the post here: https://community.myob.com/t5/AccountRight-Sales-and-purchases/ACCOUNTS-LIST-ISSUE-TOTALS-WONT-ADD-UP-CORRECTLY/td-p/680903 I have also deleted the "child accounts", however this made the situation worse by then calculating a "historical balance" (I subsquently restored from backup to rectify the historical balance problem. The screen-shot provided is after the restore). The balance sheet is calculating correctly. Would you please suggest a remedy for the issue.Custom Fields Available for Customer [Sales Detail] Report
I have created a custom report cloned from the "Sales [Customer Detail]" report. There are 6 x Custom Fields available, listed as follows (yes, there are 2 x sets of custom fields):- Custom Field #1 Custom Field #2 Custom Field #3 Custom Field #1 (populated from customer card) Custom Field #2 (populated from customer card) Custom Field #3 (populated from customer card) I have populated the set of custom fields in the customer card record as follows:- Custom Field #1 - value: "Salesforce ID" Custom Field #2 - value: "Division" Custom Field #3 - value: "Branch" The report extracts the above values from the customer card correctly, however, it's unknown from where the other set of values is extracted. Q. From where does the report retrieve values for the other set of "Custom Field" fields? Refer to attached set of screenshots.218Views0likes1Comment