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Re: BASE HOURLY RATE INCORRECT ON PAY ADVICE
Thank you for your reply, we will untick automatically adjust base hourly but we still need clarification re payment of Workers Compensation. Our employees have one pay rate for everything (base hours, personal leave, annual leave etc) except Workers Compensation. WC is paid at a different rate for each employee. The rate is set based on their PIAWE. The payroll category choices are regular rate (which it never is - the rate is always higher than their regular rate) or Fixed Hourly rate - and you're saying that we shouldn't use FRH as that will cause the software to automatically adjust the calculated rate. So am I correct in saying the solution for us is - if an employee is going to be paid WC we must remove the standard pay before we start the pay run. Thanks for your asi1.8KViews0likes2CommentsBASE HOURLY RATE INCORRECT ON PAY ADVICE
Hi Attached are two pay advice for one employee which contain errors and we ask for your assistance in sorting out this problem. Pay advice dated 15 July shows an incorrect rate for the base hourly - resulting in the employee being slightly underpaid. All other info on that pay advice is correct. Pay advice dated 9 September shows an incorrect base hourly rate ($46.940 instead of $30.46) and incorrect hours (14.8 hours instead of 22.8) though the dollar amount is correct. This employee has been paid weekly since 1 June 2015 with no problems. His card is set up with a standard pay of 38 hours (7.6 hours per day) plus RDO accrual, 5 fares. The different thing at the moment is that he is on partial Workers Compensation each week. Workers Comp payroll category is set us as user entered for $ and hours as both vary each week. This is not a new payroll category and has not caused problems with other employees. (copy set up attached) WC is paid on an 8 hour day no RDO. This has happened when he has received both WC and RDO. Any insight you can provide will be much appreciated. Many thanks CatherineSolved2KViews0likes4CommentsRe: NEW PAYROLL YEAR ERROR serial number .... 5360
Thank you that worked for today's pay run. My Director requires answers to the following: 1. How do we get the file back off line? 2. We require our data on our server The internet in our area is not overly reliable and we do want to be in a position where we cannot access our data. Thanks for your assistance Catherine484Views0likes1CommentNEW PAYROLL YEAR ERROR serial number .... 5360
We are having problem with the new payroll year. Error message attached. We run a payroll for two separate companies only one is experiencing this issue. Assistance is required as I don't know if we have a subscription with free space.Solved505Views0likes4CommentsINCLUDE CLOSED SALES
When posting receipts to a customers account there appears to be an issue with closed sales appearing if a credit memo already exists on the customer account. We have a customer who has paid by instalments and they have overpaid by instalments. When posting the first overpayment the include closed sales worked as expected. When posting the second overpayment the include closed sales did not work, the box was ticked and nothing appeared. Please investigate this issue and advise. Just another annoying MYOB issueSolved679Views0likes1Comment