Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.
Bank reconciliation closing balance should be zero
Am trying to reconcile the bank account, but it is exactly out by $217.55. When the account was opened it had a zero balance and I am not sure where the $217.55 comes from. I have not entered an opening balance, I have undone all bank reconciliations so I can start again and I have searched the amount and I have no idea where is has come from. See screenshot.
Bank Rec glitch / error
I have just been attempting reconciliation of a bank account and, after numerous failed attempts, I looked back at the previous report and noticed it did not match the amount on the actual bank statement. I undid that prior period and re-reconciled the transactions successfully, saved, reconciled and re-printed the report. I then moved to the next period to begin and found that I was unable to reconcile again. When I re-checked the (newly created) reconciliation report for the previous period it did not match the prior month's statement again - it was out by the same amount, even though I know it matched when I performed the reconciliation it a few minutes earlier. I logged out and in and repeated the process only to be faced with the same problem. Screenshots in doc attached show my screen showing one balance and the report something totally different. There are two transactions in the old period for the same amount - but only one of them in showing as reconciled in the report - even though it shows on screen when i reconciled it. The second value does not show as outstanding in the transactions to be reconciled so i can't simply click to add it in this new period.
