Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??

There is nothing “smart” about the way this new procedure using AI is reconciling. We should at least have the option to TURN IT OFF.  Also the way AI wants to use “history” to allocate is inaccurate - if the previous entry was split over two or more accounts, AI uses history to put it to just the first account - anything marked as history AI needs to be checked -not overlooked. 

Really not sure I have the time to spend  “discussing” the bank rec - it was fine when I left it last month - MYOB need to undo what ever the heck they did, and reset it.

Hi Feebie, 

I’m sorry to hear about your experience with Smart Reconciliation, especially when you’re trying to get your month-end work done.

From what you’ve described, it definitely needs to be looked into by our support team directly, as they’ll need to review the affected file and the bank transactions with you. 

You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. If you already have an open support case, you can send us the case number and we'll check on the status of it for you. 

Regards,
Genreve

I agree totally - there is so much time wasted with this new AI reconciliation - you should be able to select the transactions yourself to do a reconciliation

Agree, have just gone in and it keeps going back to 2023. I can't get the full list of transactions off my bank feed to reconcile against. I just want it back to the previous version. Obviously its causing dramas for everyone. Maybe it might have been an idea to do this not at the EOFY. Thanks for the extra chaos MYOB