Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??

Hi Feebie, 

I’m sorry to hear about your experience with Smart Reconciliation, especially when you’re trying to get your month-end work done.

From what you’ve described, it definitely needs to be looked into by our support team directly, as they’ll need to review the affected file and the bank transactions with you. 

You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. If you already have an open support case, you can send us the case number and we'll check on the status of it for you. 

Regards,
Genreve