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Jenny-Penny's avatar
Jenny-Penny
Trusted Cover User
3 months ago
Solved

MYOB Answer Me Cause I'm Furious With You

How on earth could you just give ownership access to someone without our permission

 

As in my previous post below

 

An accounting firm that we did not choose but was handed over to when previous accountant retired. New accounting firm had been pressuring us into making them an Online Administrator.

When they were told No thats not necessary over and over again just let me know the details & I will Invite. Found out today somehow they managed to go over our head with MYOB without our permission and are now listed as an owner. How the hell did MYOB let them take control of our business like that???  

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    3 months ago

    Hey Jenny-Penny​ 

    Was your previous accountant being billed for your MYOB subscription? If so, it may be a situation where your accountant has transferred the account details over to your new accountant.

    We can investigate how the changes were made to your account, can you please email mailto:feedback@myob.com with the relevant serial number and login details that were added and the team will be able to follow up accordingly. 

    Cheers, Amanda. 

     

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