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SuFish's avatar
SuFish
Experienced User
10 months ago
Solved

Duplicate employee card causing Super issue

Is there really no better solution for this issue paying super when there are two cards for the same employee? I've ended up going to the ATO and paying through the SBSCH...in desperation. Or if you have to remove a card I need step by step instructions. Thanks in advance...Su
  • Earl_HD's avatar
    Earl_HD
    6 months ago

    Hi SuFish,

    Thanks for letting us know that it is now working. I would suggest on visiting this help article that has detailed information about: Add a Pay Super payment authoriser 

    Please do let me know how you go on this.
    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi SuFish 

     

    Thank you for your post and welcome to the Community Forum.

     

    In this matter, the Pay Super function of AccountRight does require that each employee card within your file has a unique employee membership number. This is because this is one of the identifiers that are used to identify the contribution to an employee. 

     

    If for some reason the employee had two cards, to which all of their superannuation contributions will work as there is only one employee with that membership number. You  could check with your employees super fund to see if they can be issued with a second membership number, if the have to have two cards in your file. 

    • SuFish's avatar
      SuFish
      Experienced User
      7 months ago

      Dear Earl_HD , did you see the private message I sent with the employee's info? Is it not possible to retire an employees card in myob so the new card will work?

       

      I can ask the super company if they have a solution but it sounds confusing getting them to set up another membership number for the person, unless they can be linked I guess. 

      • gavin12345's avatar
        gavin12345
        Ultimate User
        7 months ago

        Hi SuFish 

         

        While it might sound too obvious, have you tried removing the super membership number from the employee card that is no longer to be used? And perhaps re-naming it to avoid accidentally using it?

         

        Regards

        Gavin