Duplicate employee card causing Super issue

Hi SuFish 

Thank you for your post and welcome to the Community Forum.

In this matter, the Pay Super function of AccountRight does require that each employee card within your file has a unique employee membership number. This is because this is one of the identifiers that are used to identify the contribution to an employee. 

If for some reason the employee had two cards, to which all of their superannuation contributions will work as there is only one employee with that membership number. You  could check with your employees super fund to see if they can be issued with a second membership number, if the have to have two cards in your file. 

Dear Earl_HD , did you see the private message I sent with the employee's info? Is it not possible to retire an employees card in myob so the new card will work?

I can ask the super company if they have a solution but it sounds confusing getting them to set up another membership number for the person, unless they can be linked I guess. 

Hi SuFish 

While it might sound too obvious, have you tried removing the super membership number from the employee card that is no longer to be used? And perhaps re-naming it to avoid accidentally using it?

Regards

Gavin

Hi there gavin12345 

Tried almost everything. myob has a unmoveable memory when it comes to these dupicate cards. Thanks for trying though!

Hi SuFish,

Thanks for the information and my apologies for the late response.

To fix this, what I would suggest is to consider removing the unnecessary super fund details from the card file. Additionally, it may be beneficial to inactivate the card file that you no longer require.

 If you have any questions or need further guidance on these steps, please don't hesitate to ask. Your satisfaction is important to us.
Regards,
Earl

Hi SuFish,

I would like to check if your still having this issue? If so, I'd recommend deactivating the other card file on Pay Super to ensure the payment goes through smoothly.

Feel free to post again, we're happy to help!
Regards,
Earl

Dear Earl, it is still an issue.

How do I deactivate a card on Pay Super? best Su

Hi SuFish,

I will send you a private message to get this sorted.

Looking forward for your response.
Regards,
Earl

Earl, I can see the priovate message but there is no reply button???