Forum Discussion

Experienced User

2 years ago

Duplicate employee card causing Super issue

Is there really no better solution for this issue paying super when there are two cards for the same employee? I've ended up going to the ATO and paying through the SBSCH...in desperation. Or if you have to remove a card I need step by step instructions. Thanks in advance...Su

Earl_HD
12 months ago
Hi SuFish,

Thanks for letting us know that it is now working. I would suggest on visiting this help article that has detailed information about: Add a Pay Super payment authoriser

Please do let me know how you go on this.
Regards,
Earl

Earl_HD
MYOB Moderator
2 years ago
Hi SuFish

Thank you for your post and welcome to the Community Forum.

In this matter, the Pay Super function of AccountRight does require that each employee card within your file has a unique employee membership number. This is because this is one of the identifiers that are used to identify the contribution to an employee.

If for some reason the employee had two cards, to which all of their superannuation contributions will work as there is only one employee with that membership number. You could check with your employees super fund to see if they can be issued with a second membership number, if the have to have two cards in your file.
- SuFish
  Experienced User
  2 years ago
  Dear Earl_HD , did you see the private message I sent with the employee's info? Is it not possible to retire an employees card in myob so the new card will work?
  
  I can ask the super company if they have a solution but it sounds confusing getting them to set up another membership number for the person, unless they can be linked I guess.
  - gavin12345
    Ultimate User
    2 years ago
    Hi SuFish
    
    While it might sound too obvious, have you tried removing the super membership number from the employee card that is no longer to be used? And perhaps re-naming it to avoid accidentally using it?
    
    Regards
    Gavin