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AmandaMYOB
6 months agoMYOB Moderator
Hey Jenny-Penny
Was your previous accountant being billed for your MYOB subscription? If so, it may be a situation where your accountant has transferred the account details over to your new accountant.
We can investigate how the changes were made to your account, can you please email mailto:feedback@myob.com with the relevant serial number and login details that were added and the team will be able to follow up accordingly.
Cheers, Amanda.
Jenny-Penny
6 months agoTrusted Cover User
Thankyou Amanda
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