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gpacked's avatar
gpacked
Cover User
3 months ago
Solved

GST error caused by supplier deposit transaction

Does anyone know how to fix a gst error caused after a payment has been applied to a supplier order which is then turned into an invoice? In essence a supplier deposit. I have reversed the original order and created a credit, then recreated the order and later applied the credit - but my gst error remains.

  • gpacked's avatar
    gpacked
    3 months ago

    Thanks Genreve, 

    Unfortunately I followed the instruction for the supplier deposits in the MYOB notes, and as you said, it didn't fix the gst issue.

    With regarding deleting the manual credit - the system just won't let me delete a thing, or reverse the original credit either.

    It looks like I'm left with a gst error that is best left with the accountant....

    BIG note to staff - don't apply a payment to an order then turn it into a bill!

     

    Louise

    Get Packed

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi gpacked, 

     

    Totally get how messy this feels. Quick heads‑up: when you reverse a purchase that had a deposit, MYOB creates a supplier debit (credit note) for that bill; the original deposit doesn’t disappear, you can apply it to the new bill or record a refund if the supplier sent money back. 

     

    If a manual credit was created (like a negative bill), that’ll double up the credit, and it won’t fix GST on a cash basis because the GST came from the original deposit’s payment date. Best move: delete the manual credit, use the reversal’s supplier debit, then apply the existing deposit to the new bill (or record a refund if that’s what happened). For reference, you can read through the article "Supplier Deposits".  

     

    Regards,
    Genreve

     

  • gpacked's avatar
    gpacked
    Cover User
    3 months ago

    Thanks Genreve, 

    Unfortunately I followed the instruction for the supplier deposits in the MYOB notes, and as you said, it didn't fix the gst issue.

    With regarding deleting the manual credit - the system just won't let me delete a thing, or reverse the original credit either.

    It looks like I'm left with a gst error that is best left with the accountant....

    BIG note to staff - don't apply a payment to an order then turn it into a bill!

     

    Louise

    Get Packed

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