Forum Discussion

gpacked's avatar
gpacked
Cover User
5 months ago
Solved

GST error caused by supplier deposit transaction

Does anyone know how to fix a gst error caused after a payment has been applied to a supplier order which is then turned into an invoice? In essence a supplier deposit. I have reversed the original o...
  • gpacked's avatar
    gpacked
    5 months ago

    Thanks Genreve, 

    Unfortunately I followed the instruction for the supplier deposits in the MYOB notes, and as you said, it didn't fix the gst issue.

    With regarding deleting the manual credit - the system just won't let me delete a thing, or reverse the original credit either.

    It looks like I'm left with a gst error that is best left with the accountant....

    BIG note to staff - don't apply a payment to an order then turn it into a bill!

     

    Louise

    Get Packed

Genreve_S's avatar
Genreve_S
MYOB Moderator
5 months ago

Hi gpacked, 

 

Totally get how messy this feels. Quick heads‑up: when you reverse a purchase that had a deposit, MYOB creates a supplier debit (credit note) for that bill; the original deposit doesn’t disappear, you can apply it to the new bill or record a refund if the supplier sent money back. 

 

If a manual credit was created (like a negative bill), that’ll double up the credit, and it won’t fix GST on a cash basis because the GST came from the original deposit’s payment date. Best move: delete the manual credit, use the reversal’s supplier debit, then apply the existing deposit to the new bill (or record a refund if that’s what happened). For reference, you can read through the article "Supplier Deposits".  

 

Regards,
Genreve

 

  • gpacked's avatar
    gpacked
    Cover User
    5 months ago

    Thanks Genreve, 

    Unfortunately I followed the instruction for the supplier deposits in the MYOB notes, and as you said, it didn't fix the gst issue.

    With regarding deleting the manual credit - the system just won't let me delete a thing, or reverse the original credit either.

    It looks like I'm left with a gst error that is best left with the accountant....

    BIG note to staff - don't apply a payment to an order then turn it into a bill!

     

    Louise

    Get Packed

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.