BAS Taking Long Time To Prefill
The BAS on the new system seems to take a long time to load. Also validating take a lot longer then what it use to but that is a separate issue. I open the BAS and it says it is loading which takes a long time then once it loads nothing is filled in. You have to wait a couple minutes, reload and then it is filled in. When I say nothing is filled in I mean there are no agent details, Doc ID, period or entity name etc. Is this normal?Solved301Views0likes4CommentsGreat News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB243Views2likes4CommentsAmend a BAS
How do you amend a BAS via MYOB Online? It seems you cannot do it. Since 30 Sept 2024, you can no longer prepare a BAS (amended or otherwise) via MYOB AO/AE. It seems the only way to amend a BAS these days is via ATO Online Services. Please tell me I am wrong.Solved201Views0likes2CommentsMYOB Partner Portal
Are there issues with the MYOB Portal today? I received an email to say that a client has approved their IAS. I can see approved in tasks but under the activity statements list, still showing as waiting signature. Also I have tried to send another clients BAS for authorisation and it keeps bouncing back....Solved- 150Views0likes1Comment
Bulk BAS Lodgement
Currently we can only lodge each BAS individually. The Lodge Button does not appear when all the returns are toggled. We have to go into each BAS and lodge one at a time which is very time consuming. We are able to update in Bulk 'Ready to Lodge', so not sure why this feature is not working for lodgements. Any idea how to adjust the settings/fix this? ThanksSolved127Views0likes1Comment