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16 Topics

Status Code 400 - help
I was trying to do a return online but I received this error and it says to contact support. Anyone know what to do before I give them a call? its probably busy right now
Solved
DamoFro
3 months ago Place Australian Tax
73Views
0likes
1Comment
Great News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB
AidenC
5 months ago Place Australian Tax
129Views
2likes
2Comments
MYOB Practice BAS
I'm receiving an error when trying to setup clients with MYOB Practice BAS. Can someone please assist. I have ATO portal authority & access to their BAS's. Regards Teresa Manning
Solved
manning
7 months ago Place Australian Tax
254Views
0likes
1Comment
Printing Final Lodged Bas/Ias Return
After the client has authorised/approved the lodgement of the Bas and its is lodged. There doesn't appear to be a way to print the authorised bas with the signed audit trail
Solved
melindaj
7 months ago Place Australian Tax
551Views
0likes
3Comments
BAS Taking Long Time To Prefill
The BAS on the new system seems to take a long time to load. Also validating take a lot longer then what it use to but that is a separate issue. I open the BAS and it says it is loading which takes a long time then once it loads nothing is filled in. You have to wait a couple minutes, reload and then it is filled in. When I say nothing is filled in I mean there are no agent details, Doc ID, period or entity name etc. Is this normal?
Solved
TimFlynn
7 months ago Place Australian Tax
249Views
0likes
4Comments
Non-lodgeable forms
We have a lot of 'non-lodgeable' BAS (PAYG instalments) cluttering up our 'all unlodged' section in Practice Tax. On OSfA we can see that these have been lodged and paid. In 'old AO' they would have disappeared from our lodgement list. Do we have to manually unlock each one and delete? (We still want to have these ones coming through so we can oversee.) Appreciate any advice, thanks
Solved
lizbud
7 months ago Place Australian Tax
61Views
0likes
1Comment
Practice Portal - Compliance Tasks
In the Practice Portal > all clients > compliance Does the compliance portal pull through the fresh Bas Returns every month/quarter or do we have to manually pull them through every time
Solved
melindaj
7 months ago Place Australian Tax
481Views
0likes
2Comments
Ind tax code error,Hope someone will help

Solved
sp22financial
7 months ago Place Australian Tax
95Views
0likes
1Comment
Bulk BAS Lodgement
Currently we can only lodge each BAS individually. The Lodge Button does not appear when all the returns are toggled. We have to go into each BAS and lodge one at a time which is very time consuming. We are able to update in Bulk 'Ready to Lodge', so not sure why this feature is not working for lodgements. Any idea how to adjust the settings/fix this? Thanks
Solved
Melis
7 months ago Place Australian Tax
83Views
0likes
1Comment
URGENT HELP WITH AGENT NOMINATION
Hi Pulling my hair out, hope someone can help. Trying to add Agent Nomination onto the BAS Portal but there is no drop down facility under Profile to add the new Tax Agent.. Tried calling the ATO idiots there just dont even bother talking to you and hang up. Accountant unable to help as they dont know either... any suggestions on how to fix please. I had received a post from someone but they did not give me enough information and I have asked 4 times for them to repost with more explanation but has not done so far. If anyone knows can you please explain this more clearly... My agent nomination does not appear in the Profile drop down on the BAS agent portal. Help narelle
Solved
daisy
7 months ago Place Australian Tax
79Views
0likes
1Comment