Reverse debtor receipt
Hi I have receipted a debtors payment against the wrong invoices and one was still an order. I realised when converting the order to an invoice, and saw an amount paid against it. I have followed instructions from Steven M from 5 years ago to reverse the invoice, refund the partial payment, selected residual amount to the invoice via apply to sale option. I actually need to un apply the payment to all invoices, not just payment against the order/invoice. Reverse Payment is still greyed out. I have permissions as owner. I have unmatched payment in Bank Feeds. When I recap the transaction - The $1,250.52 is sitting in Customer deposits, the $806.00 in Trade Debtors. Total $2,056.52 - none of which is applied to correct invoices. Debtor has two accounts with us, I receipted the wrong account. What is my next step?
