Great News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB63Views2likes2CommentsAO Edit Configuration of data file
I need to change the configuration of a data file in AO. The client was AR but now Essentials. In the client tab, click Client Accounting I get the attached error and then the option to change (the left hand side bar) has disappeared. I am an administratior on the Essentials data file. Why wont it let me change what type of data file to accessSolved897Views0likes2CommentsAO 2121.0 v 5.4.38.41 plus Prefill error 2021 - Object reference not set to an instance of an object.
Hello, There is an individual client whom prefilled and done previous years without any problem. This year prefill gets error; System: MYOB AO Tax Version: 2121.0 v 5.4.38.41 Error code: - Summary: Error saving downloaded prefill information. Detail: Object reference not set to an instance of an object. I searched previous tickets. There was a known issue for some cases but his situation does not fit. He is not over retirement age or nor getting super stream income. Will appreciate your support on this matter. Thank you, Sevtap (Suzie)903Views1like2CommentsReport AO P&L issue
Why does my AO profit and loss report start with Direct Cost first and not sales and Income. I was making some changes and updated the Report Definitions, what have I done? {I have restored master settings in Account groups & Tax Account groups and reset reports, refreshsed, restarted AO}Solved1.6KViews0likes6CommentsAccountants Office Error Message
Hi, I'm getting an error message on MYOB AO when I go to open, and MYOB support is now closed for the day? Anyone know what tyo do to fix this? The message is: 1429/OLE IDispatch exception code 0 from DAL: The type initialiser for "MYOB.DAL.DALHELPER" through an exception. Program Section: createtmobject (line 20) Current Object: taxtmlink. ThanksSolved1.9KViews0likes1Comment