🟣 CA FAQ — Why am I getting a "access denied" message when opening an AccountRight file in AE/AO?
If you use AE/AO, you may encounter an "access denied" error when trying to open an AccountRight file in Client Accounting, similar to the message below: This is often due to the default Administrator user in the AccountRight file being linked to a my.MYOB account or set up with a password. This Administrator account is used by AE/AO in the background to connect to the configured files. If there is a password or email linked to it, Client Accounting will not be able to authenticate, and this throws up the error message. ⛔ You can confirm this by opening the file in desktop AccountRight and checking the following: Create an online MYOB login for this user should be unticked ☐ The Email field should be blank If the Administrator user has been linked to an email address/MYOB login, you will need to create a new user account in desktop AccountRight. You can name this account something like "AO Admin". Leave the above fields blank/unchecked and ensure the user account has administrator privileges selected. Do not enter a password. ❌ Once this new account has been created, you will need to go back into AE/AO and run the CAConfig script to remove the current configuration settings: Running an SQL script in AE/AO From there you will be able to reconfigure, entering the AO Admin (in this case) account in the Username field, and ensure you leave the password blank. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOB🟣 Update — Changes to AE/AO
If your practice uses Accountants Enterprise or Accountants Office, you may have heard the news that we are rolling out some changes to how AE/AO works on the back-end. 🛠️ Due to a background service reaching end-of-life and being decommissioned, these functions have been moved over to a new service. What does this mean for me? This will not affect how you use AE/AO in the day-to-day, however outdated versions of the software will no longer function correctly. You will need to ensure AE/AO has been updated to the latest version. For both our Australian and Kiwi customers, the latest version is 5.4.54. If you do need to update, this is available via https://my.myob.com.au (AU) or https://my.myob.co.nz (NZ). Please reach out to MYOB Support if you need assistance with installation. Note: this does not apply to customers using our legacy software such as AO Classic, or System Release. Scott Client Accounting MYOB🟣 CA FAQ — My client has cancelled their MYOB Business or AccountRight file, why can I no longer access it in CA?
If an MYOB Business or AccountRight file configured in AE/AO has been cancelled, you will likely encounter an error when trying to open the Client Accounting tab, similar to the screenshot below: This is because the ledger data is stored in the underlying online file, not within AE/AO itself. You will be unable to open this client in Client Accounting unless it is reconfigured (for example, to an AE or AO Ledger), or the file is temporarily reinstated. To reconfigure, please contact the Client Accounting team via support channels, and we can assist you with this. To reinstate the file, the Owner of the subscription will need to contact our MYOB Business or AccountRight teams. Please note that there may be limitations on whether this can be done, dependent on how long ago it was cancelled. 🟣 Bonus: To help prevent issues like this, we recommend that practices ask clients to notify them if they plan to cancel a file subscription. Scott Client Accounting MYOB🟣 CA FAQ — I have created a new period in AE/AO (MYOB Business file), why do I have an out-of-balance?
If you have a client in AE/AO configured to an MYOB Business file, you may notice that after creating a new workpaper period, there is an out-of-balance in the Balance sheet (even if you have chosen to roll forward in the Trial balance / Workpapers window). This is because Client Accounting does not automatically roll forward the underlying MYOB Business ledger — this will need to be done as a separate step in the file itself. To resolve this, open your browser and navigate to https://app.myob.com/ Open the relevant client file Navigate to Settings > Business settings > Financial year Select Start new financial year Jump back into AE/AO Open the current workpaper period Under the Tasks menu, select Refresh ledger balances This should resolve the out-of-balance, and you're good to go! ☑️ Scott Client Accounting MYOB🟣 CA FAQ — I've set up a new employee, but they can't access Client Accounting
If you have recently set up a new user account for an employee in AE/AO, they may encounter an error referring to "StructureMap Exception Code: 207" when launching the Client Accounting tab for a client. This error message looks scary, but it has a simple solution! 🕵️ They are running into this because Cashbook access has not yet been enabled for the employee. To enable this, do the following: Head over to, and sign into cashbook.myob.com.au (AU) or cashbook.myob.co.nz (NZ) using a different MYOB account (not the affected user's account, but any other account will do) In the drop-down box in the top right corner, click Manage firm users On the list, find the employee that is encountering the error and toggle the button under Access to ON 🟩 That's it! Now the user will just need to close and reopen the client in Client Accounting, and it should load without issue. You can read more about this process here: Error: "Client Accounting could not load Assets. Reason: structure map exception code 207..." when clicking on Client Accounting tab 🟣 Bonus: You can also launch Cashbook via AE/AO directly by clicking the Launch AE/AO ledger button under the Ledger menu in the Workpapers/Trial balance tab. Scott Client Accounting MYOB
Great News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB
SQL 2014 to 2019 Migration Utility on DC
Hi All, MYOB has been pushing the upgrade to SQL Server 2019 with emails to the client fairly regularly, however I note that the download has been pulled from MYOB's download page a couple of times already. Anyway, when executing the SQLServerUpgrade-V1.exe script, we get the following message: Your environment isn't eligible for an SQL server upgrade due to the following reasons: You're using a domain controller "For security reasons, we can’t install SQL Server 2019 on a domain controller. Contact your IT to remove the Domain controller server" Now, I'm assuming this is non-negotiable, as SQL shouldn't be running on a DC anyhow. But I would be interested to know if any other small accounting shops are in fact still running SQL Server on a DC and whether there are any potential shortcuts or workarounds to make the upgrade happen? I'd rather not migrate MYOB or SQL to a whole new Server when it is currently performing reasonably well. The installed version is MYOB AO by the way.
