Payroll - unable to sign in
I am unable to sign in to Payroll, couldn't sign in all night last night and again this morning. Just keep getting this error message: This page isn’t working essentials.myob.co.nzis currently unable to handle this request. HTTP ERROR 503 I have cleared the cache and deleted the browser history, have updated and restarted the computer and have tried another PC with a different browser but... the two factor authentication now wont work, sends me the email and when I put the number in it says incorrect number or it has been used before? (it isn't the incorrect number and I haven't used it before?? I need to get the pays processed today but am about to head off to work.
New NZ tax from 31 July updated early
I have just finished the payrol week ending 6/8/24 and the tax for my people is the same as last week which suggests that the changes were already in place was the tax update automatic with out any notification No email has come through to say that the update had happened or was happening internally would of been good to know this
Payroll and PAYE
Where in this payroll does it calculate and show the gross amount on screen or in a report to be paid to IRD at every weekly IRD Filing. Why do we have to add these items to get a that total amount PAYE + Some Deductions ? + Employee Kiwisaver + Employer Kiwisaver The Payroll Activity Report shows all deductions so you can use this report as some are non taxable. Is this payroll not intended for New Zealand , we never had to do this with Ace Pays ? Are we missing something or does the program need adjustments made. Any help appreciated.Sick Leave did not rollover on anniversary date
An employee's sick leave anniversary date was on the 21st of August 2024 where he was entitled to another 10 days sick leave. I'm using, MYOB Business Payroll only and it did not update the sick leave and he still has a zero balance when it should be 10. I've tried adjusting the leave and adding the balance manually, but nothing is working. Can someone help. Thank you.