STP EOFY finalisation report FAULTY!
After waiting 3 hours and 50 minutes on the phone for the MYOB STP helpdesk, they informed me that I needed to run a zero dollar payroll for all the employees for FY2022. It's easy enough for the current employees, but all the terminated ones need to be reactivated and the termination date deleted and noted, so you put the correct date in later when you put the termination date in again. Anyway, I did a zero dollar payrun on my current employees and it is still not fixed! The gross wages in the STP report are the expenses (super) multiplied by 10. The PAYG tax withheld is showing correct. MAJOR Software mistake! I can't provide my current and terminated employees with their payment summeries on time. Also very random is that 2 of my terminated employees show up as being terminated in FY2023, but the termination dates are correctly shown and they are in 2022. PLEASE FIX URGENTLY!227Views1like0Comments
Praise for Sean
Trying to get the payroll to balance to the payroll verification report and coming up against a number of challenges. It certainly highlighted some gaps in my understanding of what can go wrong. I finally got on to the right person who told me the difference was caused by some inactive employees. I reinstated those and ran a final paycheque and it fixed the issue. I note that none of these steps were found in the help files. I cant thank Sean enough. Seriously great work. Kevin V Russell249Views1like1Comment
STP Payroll Reporting - Accepted With Errors
Hi All, I just wanted to ask about MYOB - Payroll - STP Reporting, I can see that most of my payroll runs have been accepted but some have been accepted with errors. Cessation Reason Code must be provided (ATO error code: CMN.ATO.PAYEVNTEMP.000377) Cessation date cannot be before the Commencement Date (ATO error code: CMN.ATO.PAYEVNTEMP.000282) This is next to 2 employees who were rehired in 2021, I have since fixed up their termination date in the myob reportin gcentre and all payruns are now "accepted" which is good. My question is - is there anyway to fix or amend these "accepted with errors", will this be an issue at EOFY? with payment summaries? Thanks kindly.708Views1like3Comments
Unable to delete a pay - even if it hasn't been reported/sent to STP/ATO yet
I've read what seems like a gazillion other posts on this topic but all the official MYOB responses I read seemed to indicate that the requirement to reverse instead of delete a pay, only applies if the declaration has already been sent to the ATO. So, I changed my procedures and I don't send the report immediately. I've been waiting a few hours after sending payslips each week, in case any employees come back to me with discrepancies. Then, my theory was, I could make any necessary adjustments easily, and send the declaration as my last task before heading home. However, this theory has been tested today. I have an adjustment to make (not even really an adjustment, I simply left off a job number - no changes to amounts, categories or anything!!!!!!). And still, MYOB is saying I need to reverse the pay instead of deleting. In this case, I will simply use a journal to reallocate but this is a nightmare. I've taken pride in being able to keep my MYOB files neat and tidy for my entire working career but now, my files are getting messy because I can't make simple adjustments, when I or other staff members make mistakes. There has got to be a better way for this to be implemented. I understand the theory of the audit trail etc but if all MYOB is sending to ATO is YTD figures, then surely it could send an updated (reduced) YTD report when the pay is deleted - as part of the deletion process? It is such a headache. I'm curious to know what user-testing was done before the changes were made. Or were discussions only had with accountants and tax advisors and people who don't actually use the software from day to day, but use the data the rest of us are entering all day every day. Don't bother passing more feedback on to the developers. Just get it fixed and user-friendly again. Please. Unless of course, I shouldbe able to delete the pay because I haven't sent the STP report yet. In which case, I retract most of my rant, and would appreciate any help investigating why I can't delete the pay. (Noting that I won't be able to easily reproduce the problem since I have to submit the payroll report today.)Solved930Views1like3Comments