🟣 CA FAQ — My client has cancelled their MYOB Business or AccountRight file, why can I no longer access it in CA?
If an MYOB Business or AccountRight file configured in AE/AO has been cancelled, you will likely encounter an error when trying to open the Client Accounting tab, similar to the screenshot below: This is because the ledger data is stored in the underlying online file, not within AE/AO itself. You will be unable to open this client in Client Accounting unless it is reconfigured (for example, to an AE or AO Ledger), or the file is temporarily reinstated. To reconfigure, please contact the Client Accounting team via support channels, and we can assist you with this. To reinstate the file, the Owner of the subscription will need to contact our MYOB Business or AccountRight teams. Please note that there may be limitations on whether this can be done, dependent on how long ago it was cancelled. 🟣 Bonus: To help prevent issues like this, we recommend that practices ask clients to notify them if they plan to cancel a file subscription. Scott Client Accounting MYOB
