MYOB Online Backups - Clarification Required: Duration & Retention of Backups
Dear MYOB I’ve only recently become aware that I can no longer download my own company file backups. It appears the only option now is MYOB’s online backup system. This is extremely concerning for me, and I need clear, definitive information about how MYOB handles long‑term data retention. When I review the “Restore from online backups” section, I can see MYOB is performing automatic backups approximately every two weeks. My list currently goes back to January 2026. I need answers to the following: How long are back ups stored for? I need a definitive retention period - not a generalised statement. Are all back ups (including auto backups) retained for the same duration? Are all backups always accessible through the “Restore” menu, or is there a time limit after which older backups require a different method to access? If older backups eventually fall out of the Restore list, what is the process for retrieving them? I have a company file more than 12 years old and have always kept annual backups stored locally. I am very concerned that I am no longer in control of my backup data. I need to be confident that in 10 years’ time, if I need to review data from 2026, I will still be able to access it. How can MYOB guarantee long‑term availability of historical backups? I have previously needed to access old company files for ATO matters and other legal requirements. This is why long‑term, reliable access to historical data is essential. I need assurance from MYOB that: My data will remain available long term, or I can securely store my own backups as we have always done. At the moment, I am very concerned about this change and need clarity and assurance from MYOB regarding data retention and long‑term access. Thanks