AMEX Feeds reconnection Issue
Our AMEX card was stolen, so MYOB removed the card from our system and the bank feeds stopped updating. We received a replacement card one week later. As the card number is the same, AMEX advised that the existing connection should be reactivated by MYOB. However, MYOB advised us to contact AMEX to reconnect it. We have now been without AMEX bank feeds for one month, and both sides are referring us to the other. Could you please investigate this from your end and reactivate the existing bank feed connection? We also need to know how we can retrieve the transactions missed during this period. Thanks