AMEX Feeds reconnection Issue

Question

Our AMEX card was stolen, so MYOB removed the card from our system and the bank feeds stopped updating.

We received a replacement card one week later. As the card number is the same, AMEX advised that the existing connection should be reactivated by MYOB. However, MYOB advised us to contact AMEX to reconnect it.

We have now been without AMEX bank feeds for one month, and both sides are referring us to the other.

Could you please investigate this from your end and reactivate the existing bank feed connection? We also need to know how we can retrieve the transactions missed during this period.

Thanks

earl_hd · Answer

Hi Gene1,Appreciate you explaining what happened.
&nbsp;
As the feed stopped after the replacement card was issued, the best next step is to contact our Support team so they can review the connection and assist with reactivating or reconnecting the feed. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

gene1 · Answer

Hi Earl,&nbsp;My boss and I contact MYOB team a lot of times, every time they said need to find AMEX support team, and AMEX said need to find MYOB team. we have no idea at all.&nbsp;ThanksGene

earl_hd · Answer

Hi Gene1,&nbsp;I understand how frustrating it must be to be passed back and forth between MYOB and AMEX, and I’m sorry you’ve been left without a clear answer.&nbsp;This will need to be escalated to our Bank Feeds team. Please raise a support request through MyAccount. so the team can investigate this further and help with the next steps.Regards,Earl

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AMEX Feeds reconnection Issue

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