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Gene1's avatar
Gene1
Member
22 hours ago

AMEX Feeds reconnection Issue

Our AMEX card was stolen, so MYOB removed the card from our system and the bank feeds stopped updating.

We received a replacement card one week later. As the card number is the same, AMEX advised that the existing connection should be reactivated by MYOB. However, MYOB advised us to contact AMEX to reconnect it.

We have now been without AMEX bank feeds for one month, and both sides are referring us to the other.

Could you please investigate this from your end and reactivate the existing bank feed connection? We also need to know how we can retrieve the transactions missed during this period.

 

Thanks

 

bank connected

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    16 hours ago

    Hi Gene1,

    Appreciate you explaining what happened.

     

    As the feed stopped after the replacement card was issued, the best next step is to contact our Support team so they can review the connection and assist with reactivating or reconnecting the feed. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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