🟣 CA FAQ — I've updated Windows, why can I no longer print reports in AE Accounts?
If you use AE Accounts, and have recently updated Windows, you may encounter an error when trying to review reports related to CTL3D32.dll. 🛑 This file was used by older versions of Windows as a part of UI rendering and was affected in a recent update. AE Accounts (being older software) relies on this file to generate/review reports and other functions. 📝 To resolve this, CTL3D32.dll can be copied from a working workstation to the C:\Windows\SysWOW64\ folder, and this will resolve the issue. However, it is important to always consult with your IT provider before making changes to the Windows directory on your workstation. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOB🟣 CA FAQ — I've set up a new employee, but they can't access Client Accounting
If you have recently set up a new user account for an employee in AE/AO, they may encounter an error referring to "StructureMap Exception Code: 207" when launching the Client Accounting tab for a client. This error message looks scary, but it has a simple solution! 🕵️ They are running into this because Cashbook access has not yet been enabled for the employee. To enable this, do the following: Head over to, and sign into cashbook.myob.com.au (AU) or cashbook.myob.co.nz (NZ) using a different MYOB account (not the affected user's account, but any other account will do) In the drop-down box in the top right corner, click Manage firm users On the list, find the employee that is encountering the error and toggle the button under Access to ON 🟩 That's it! Now the user will just need to close and reopen the client in Client Accounting, and it should load without issue. You can read more about this process here: Error: "Client Accounting could not load Assets. Reason: structure map exception code 207..." when clicking on Client Accounting tab 🟣 Bonus: You can also launch Cashbook via AE/AO directly by clicking the Launch AE/AO ledger button under the Ledger menu in the Workpapers/Trial balance tab. Scott Client Accounting MYOB
