Working remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find the Working remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.4.1KViews0likes0Comments
Tax Return Validate Error
Hi, I got a error message says" cannot lodge return unless return properties with Tax Office pre-filled date is reviewed. (Primary Production Averaging)", but I'm sure I've reviewed all prefill information on tax return (also there is not much prefill information). Does anyone met this before? Thank you so much!Solved2.7KViews0likes1Comment
Moving the Document Manager file store to a network location
Hi I have a standalone MYOB AO setup. I'm wanting to move the Document Manager File Store to a network folder. I note that when running the DM_Config utility, it says the location must be a local folder and not a network location. To get around this (rightly or wrongly), I've simply mounted a network folder as a drive and point the DM_Config utility at it. It accepts the setting fine however, when I attempt to add a file to DM, it errors out saying "Cannot save file to the File Store after 3 attempts. Reason: Could not find a part of the path '<file store location I gave it>\<folder name MYOB creates>'. File <file i'm adding>. The file remains checked out, please try again later." So it begs the question, can one actually use a network location as the DM File Store? If so, what settings need to be changed to allow for this? I note that this could be done by saving to an iSCSI target however, our implementation requires a network share. Thank you.
MYOB AE Error message INCDTLS.000412
Hi, I am trying to validate & complete the individual tax return but I received this error message (INCDTLS.000412 A positive ETP taxable component amount must be provided). This client has tax free component ETP only. Hence, For the tax withheld and taxable component, I entered nil as these are mandatory fields. As a result, the error occurs. I tried entering "1" into the taxable component field to see if the error will be gone and it does. How can this error be solved? ThanksSolved1.9KViews0likes1Comment
Can I bulk close jobs in Job Manager
We have been using Job Manager for approx 3 years now and have just converted over from Banklink Workflow Manager full time. We have changed our milestones and now the end milestone has changed. All of our previous jobs that have been completed are now showing as incomplete because they have not been marked in the new miletones. I am currently filtering these out however wonder if there is a way to bulk close all of these jobs.Solved1.6KViews0likes3Comments
Track General Ledger Changes
Hi, I was hoping to get some assitance with a General Ledger report. I am currently producing a report for the previous FY and I was to see which user accounts made changes to the general ledger. I couldn't see any customisation settings and wanted to know if there was any way to determine which specific usernames have made changes, additions etc. to the ledger. Thanks, Nick.1.3KViews0likes1Comment
