Working remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find the Working remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.4.1KViews0likes0Comments
Tax Return Validate Error
Hi, I got a error message says" cannot lodge return unless return properties with Tax Office pre-filled date is reviewed. (Primary Production Averaging)", but I'm sure I've reviewed all prefill information on tax return (also there is not much prefill information). Does anyone met this before? Thank you so much!Solved2.7KViews0likes1Comment
MYOB AE Error message INCDTLS.000412
Hi, I am trying to validate & complete the individual tax return but I received this error message (INCDTLS.000412 A positive ETP taxable component amount must be provided). This client has tax free component ETP only. Hence, For the tax withheld and taxable component, I entered nil as these are mandatory fields. As a result, the error occurs. I tried entering "1" into the taxable component field to see if the error will be gone and it does. How can this error be solved? ThanksSolved1.9KViews0likes1Comment
Can I bulk close jobs in Job Manager
We have been using Job Manager for approx 3 years now and have just converted over from Banklink Workflow Manager full time. We have changed our milestones and now the end milestone has changed. All of our previous jobs that have been completed are now showing as incomplete because they have not been marked in the new miletones. I am currently filtering these out however wonder if there is a way to bulk close all of these jobs.Solved1.6KViews0likes3Comments
account GL code greyed out in bank statement entry
Hi, I'm in the Launch AO browser through Accountants Office and trying to enter a client bank statements. For some reason the Account code is greyed out and won't allow me to enter anything. It's coming up with "oops error" message. Does anyone know a fix for this please? Cheers LSolved1.1KViews0likes1CommentAccountants Office Error Message on startup: System.IndexOutOfRangeException
Hi, We are having an issue when trying to connect via network to a MYOB Accountants Office SQL server. When attempting to start the MYOB AO - it gives us an error: see attached I have attempted to resolve the issue via: Turning off their antivirus software (ESET), testing on another profile from the PC, restarting the PC, flushing the DNS, etc. which have all failed. The host machine on the SQL server works fine with the login, no issues. The PC having issues is Windows 10 22H2 and was working fine up until yesterday when we tried to log into the TAX file system Any advice is appreciated.Solved927Views0likes1Comment
Data Migration
i have a few client has this same problem - when i try to migrate the data - it will has a error message saying : "this ledger is out of balance. please balance the ledger and try again." i have checked both the trial balaance and the reports - they are balanced very well, no out of balance amount at all. Please help in how to fix this problem. urgent.Solved661Views0likes1Comment
