Australian Tax FAQ's (DESKTOP + ONLINE)
Hello everyone!
We've collated a list of frequently asked questions users have posted on the Forum for your convenience. Check them out below!
GENERAL
What do I need to do before starting a new tax year? (DESKTOP)
Where can I view the tax tables and thresholds for 2025? (DESKTOP + ONLINE)
Is there a guide to using online MYOB Practice? (ONLINE)
How do I reschedule agent reports for the new year? (DESKTOP)
SOFTWARE/INSTALLS
Where do I find the 2025 installation guide? (DESKTOP)
How do I know what changes were done in the latest update? (DESKTOP)
How do I backup my practice software? (DESKTOP)
How do I get the latest version? (DESKTOP)
Can I update to the latest version on Windows 10? (DESKTOP)
Is there a guide I can follow to complete a workstation installation of AE?
Is there a guide I can follow to complete a workstation installation of AO?
TAX RETURNS
Can I move from AO to online and roll over my returns from desktop? (ONLINE)
How do I make sure depreciation assets roll over from desktop to online return? (ONLINE)
How do I make sure I'm getting activity statements sent to clients for review using the portal? (ONLINE)
How do I prepare a tax return from MYOB Practice? (ONLINE)
How do I exclude tax returns from rolling over to the next year? (DESKTOP)
Getting a blank screen when trying to do tax returns, how do I fix this? (DESKTOP)
What can I expect to see if I pre-fill a tax return? (DESKTOP)
TROUBLESHOOTING ERROR MESSAGES
I'm getting tax validation/authentication errors, how do I know what to fix? (DESKTOP + ONLINE)
How do I fix a Status Code 400 error when trying to do returns online? (ONLINE)
How do I fix SQL server does not exist or access denied' error when opening MYOB. (DESKTOP)
How do I fix 'machine name not unique' error when opening Tax? (DESKTOP)
How do I fix foreign income tax offset not calculating properly in a trust return? (DESKTOP)
How do I fix a tax return stuck on 'transmitting' in the lodgment manager? (DESKTOP)
I've just done my tax upgrade and now when I try to run an estimate, nothings happening. How do I fix this? (DESKTOP)
I'm running into an error installing AE/AO, how do I know what to fix? (DESKTOP)
Can someone please give me a list of any known issues for the 2025 financial year? (DESKTOP + ONLINE)
