Reconciling a Overpayment to a supplier
Hi, can someone please help me with the following issue! So one of our customers paid an invoice twice the invoice was $572.25 and they paid it twice. Therefore we were required to refund them the other $572.25. However a Credit Note was created for $572.25 and a Refund was applied to the credit note. But when issuing the refund we paid them $583.91. So this leaves an overpayment of $11.66. Our issue is that we cannot match the transaction against the credit note in the bank feed as the amount is greater than the actual credit note. Is there a way to record this based on all the information so we are able to reconcile our bank for December?Solved19Views0likes1Comment