Reconciling a Overpayment to a supplier

Question

Hi, can someone please help me with the following issue!

So one of our customers paid an invoice twice the invoice was $572.25 and they paid it twice. Therefore we were required to refund them the other $572.25. However a Credit Note was created for $572.25 and a Refund was applied to the credit note. But when issuing the refund we paid them $583.91. So this leaves an overpayment of $11.66. Our issue is that we cannot match the transaction against the credit note in the bank feed as the amount is greater than the actual credit note.

Is there a way to record this based on all the information so we are able to reconcile our bank for December?

princess_r · Answer

Hi rprimrose,
&nbsp;
To sort out the overpayment and match it with the credit note in your bank feed, you'll need to reverse or delete the transaction in order to match it with your bank feeds. For more info, check out this article.
&nbsp;
Cheers,
Princess

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Reconciling a Overpayment to a supplier

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