Holiday Season Transaction Delays: What Solmates Need to Know
The festive season is full of joy, sunshine… and unfortunately, transaction delays. If you notice slower transaction data or delayed payouts in Solo over Christmas, don’t stress — it’s completely normal this time of year. Here’s what to expect, and why it’s nothing to worry about. 🏦 Banking: Slower Syncing Is Normal Over the Christmas and New Year period, bank data will take longer than usual to appear in Solo. This is because: Banks don’t process data on public holidays (and there are plenty during this period!) Instead of syncing twice a day, Solo will only receive one data sync per day Public holiday timing can add an extra day or two to processing (see point one). What this means for you You might need to wait an extra day or two before a transaction shows up for matching in Solo. Please don’t manually match transactions — your data for smart matches will come through. Duplicate effort = no fun for anyone. 💸 Tap to Pay & Online Payments: Payout Delays During the Christmas shutdown period: Payments will continue to settle 2 business days after the payment was made and settlement will only happen on non-public-holiday weekdays This means it may take anywhere between 3 to 5 business days for the funds to hit your account during this period Example If you take a Tap to Pay payment late on Wednesday, 24 December, your payout likely won’t land until Tuesday or Wednesday the following week — simply because of public holidays and banking downtime. This is normal, expected, and unavoidable, but your funds are safe and will arrive. 💜 We’re Still Here (Somewhat!) If you’re wondering what Solo support looks like over Christmas, we’ve got a full rundown here: 🎄Christmas at Solo: What to Expect | MYOB Community 🎁 Final Word Delays at this time of year happen to every bank, every payment processor, and every financial app — not just Solo. The holidays are not fun if you’re strapped for cash. If you anticipate needing some cash flow during this period, it’s worth planning ahead, so you’re not relying on payments to land instantly. You've got this, Solmate.
