Impossible to get assistance
We no longer need one of our MYOB account subscriptions and it is impossible to get any help. You would think online where there is a "cancel subscription" button it would then lead you to easily get that done. No, it gives you a generic number to call where you sit on hold for over an hour for the person to just hang up on you.
Unable to cancel MYOB subscription since May2023
Hi there, The last bookkeeper has left and used MYOB Account Right for our client (we are accountants) until May2023. We have since moved to Xero and stopped using MYOB file then. As the last bookkeeper has left and she is the subscriber of the MYOB file, how do we cancel the subscription? We have contacted MYOB via email, however we received very generic response and when I asked if we need any authorisation form to cancel the subscription, I did not receive a response. Very disappointing and frustrating process. We just want to cancel the subscription on these two files, it is $200 a month. Please help! Thanks, Fiona