Emailing multiple pay slips not working

[jenni]

Hi,

I am having trouble emailing multiple pay slips (52) to WorkCover.  I have gone to Payroll > Print/Email Pay Slips > To be emailed Tab > Advanced Filters> Selected Employee > unticked "Unprinted/Unsent Only" > Set correct dates required > OK 

No payslips show for the dates entered (12 months).  I have closed and restarted MYOB. I have restarted the PC - I have gone through the whole process multiple times with no change.  Any ideas what is going on here?

Thanks!

Jen

[Komal_S]

Hi @jenni 

Can you try opening one such payroll transaction and check its delivery status? If it's 'Already emailed/printed', please change it to 'To be emailed' and check if they then appear in the window ? 

[jenni]

Hi Komal,

It worked for that payslip only. I need 52...

No others were available to email.

Thanks anyway.

[Komal_S]

Hi @jenni 

If the payslips have been emailed once already, the delivery status will need to be manually changed for all 52 transactions for them to appear in the window. 

[jenni]

Hi Komal,

I thought the whole idea of unticking the tick box "Unprinted or Unsent Pay Slips Only" would over-ride that.  Otherwise what is the use of this tick box?

All the best,

Jenni

[Komal_S]

Hi @jenni 

Ideally, that option should work, but as it's not working in your case, something is interfering with the process, it can happen if the delivery status is just set to '"To be printed" and not to "To be printed and emailed". If that's the case, the status needs to be manually changed and cannot be overridden by just unticking that option. 

If the delivery status is correctly set, please try clearing the AccountRight cache and check if those payslips then appear?