First payroll of the year won't record

[FMTBS]

Using MYOB AccountRight Version 2022.5.

The first payroll of the year won't record.

When I enter the payroll everything looks fine including in the Payroll Verification report but when I click record everything is zero on the next page and the entire payroll has disappeared.

Is there a way to have this fixed?

[Sam_R]

Hi @FMTBS,

Thanks for your post.

If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be more than happy to assist with this. 

[FMTBS]

Hi Sam,

Serial No 0160

Company File ID: 2

[Sam_R · Accepted solution]

Hi @FMTBS,

Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

Please close, then re-open your software before attempting the process agiain

Let me know if you continue to have problems.

[FMTBS]

All working. Thank you!

[AmandaHutchison]

Hi Sam

I am having the same issue.  Can I please get urgent assistance as trying to process payroll.

Serial number ends in 4070  Id 1

[Sam_R]

Hi @AmandaHutchison,

Thank you for your post. 

We're having trouble locating your account, could you please send me a private message with the full serial number?

[AmandaHutchison]

Just following up on this.  I have sent the requested information.  I urgently need this fixed to run payroll this morning

[Komal_S]

Hi @AmandaHutchison 

I have replied to your private message regarding this. Can you please try processing the payroll now and let us know how you go on.

[ACMC]

Hi @Sam_R 

I'm also having the exact same issue. Would you be able to run the script on my file too?

Serial: 5750

File ID: 3