Pay Super is asking for "Someone else must approve"

[VCaban]

Since my clients have accepted the new Pay Super PDS, when they go in to Authorise the Pay Super Payment, they get a message saying "You have authorised this payment but someone else needs to approve".  Is this normal?

Their bank account is set up as 1 to sign... so they don't need 2 approvals to make a payment....  Why are they getting this message?

[Sam_R]

Hi @VCaban,

Thank you for your post.

Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

• Serial number
• Business name
• Primary contact email 
• Status of payment (shown under 'status' colomn in 'manage payments' window)

[Nikolla]

This is happening to me also???

[Sam_R]

Hi @Nikolla,

Thank you for your post.

Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

• Serial number
• Business name
• Primary contact email 
• Status of payment (shown under 'status' colomn in 'manage payments' window)

[sunny_coast]

Hi this is also happening to my payments.

I made payments on the 7th which wtill haven't come through.

[Ambrosia]

We are having the same issue.

[Tracey_H]

Hi @sunny_coast and @Ambrosia 

Due to other circumstances, we have disabled Pay super processing at this time. We do hope to have that process back in place soon. We do apologise for the inconvenience caused.

With regard to the authorisation message, this is being investigated by our teams.

[Ambrosia]

Hi Tracey

I paid our January Superannuation through the Pay Superannuation from AccountRight on Tuesday 14th February, the Status in the Manage Payments is saying ‘Processing Payment’. Our bank account has not had the Super funds deducted, was this because MYOB has disabled the Pay Super processing?

Thanks

[sunny_coast]

Thanks for that Tracey.

I paid Super on the 7th Feb and it still hasn't been received, the money was taken from one account, but didn't arrive in the Superannuation account. Should I be concerned? or is still part of the disabled transfer situation.

[Tracey_H]

Hi @sunny_coast 

You're correct that this is because super payment processing has been disabled at this time. We do apologise for this inconvenience.

Please let me know if you need further help.