Solved: Payroll checking and connection MYOB error for ATO

Feebie · August 2019

Hi there - I have 8 company files - 3 are in the cloud - all of which are paid as extra subscriptions (including the one in the cloud that is allowed with the subscription) - I also run 5 desktop files 3 of which have connected fine for STP connection to ATO. One file (which can lodge quarterly STP) I am trying to setup in readiness for the quarterly reporting and for some reason a MYOB message appears (screen shot attached).

Please advise.

Maxine_BC · August 2019

Hey @Feebie,

Sorry to hear you are getting this error.

Are you able to let me know exactly what you are doing before you see this as well as sending me the error details? You can do this by clicking the "View error details" button.

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Feebie · August 2019

Hi Maxine - the first time I was looking in the payroll employee card to check on details - closed out of there and went to the check payroll reporting and got the error message. Thought it was a glitch - so logged out and rebooted MYOB and tried again - same thing. Repeated the above 4 more times.

Feebie · August 2019

AccountRight Application Error Report

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Application Version: 2019.2.22.2609

Application File Version: 2019.2.22.5066 Incident Id: f5fea792-4500-406d-904d-eb06cc2071f2

Time: Thursday, 8 August 2019 12:30:41 PM

Code:

Unknown (0)

Message:

(Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...)

Stack Trace

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1 : MYOB.Huxley.API.HuxleyApplicationException

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MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) ---> System.InvalidOperationException: Sequence contains no elements

at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45

at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20

at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0

at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8

at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd

--- End of stack trace from previous location where exception was thrown ---

at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc

at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65

at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0

at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50

at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0

at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0

at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0

at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc

at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4

at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a

--- End of inner exception stack trace ---

at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3

at Huxley.UI.Framework!0x060001a5!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12

at Huxley.UI.Forms!0x06002641!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollHelper.LaunchReadinessCheck() +0x3b

at Huxley.UI.Forms!0x0600262d!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollLanding.btnRunDataCheck_Click(Object sender, EventArgs e) +0x0

at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f

at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1

MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1

MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1

MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1

MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1

MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1

MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1

MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1

MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

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2 : System.InvalidOperationException

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System.InvalidOperationException: Sequence contains no elements